How long does it take to process my order?
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.
Which countries do you ship to? How long does shipping take? How much does shipping cost?
|Region||Product Inventory Location in the Order||Ship from||Order Subtotal（X）||Shipping Costs||Delivery Times|
|United States (49/62 states||U.S and U.S/China||U.S||X≥$30.00||$3.00||About a week|
|China and U.S/ China||China||According to order weight||About 2-3 weeks|
|U.S and China||Separately from U.S and China||According to order weight||About 2-3 weeks|
|Other Shipping Zones||China or U.S/ China||China||According to order weight||About 2-3 weeks|
- The U.S warehouse only ships product to the United States (49/62 states, excluding Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands, APO、FPO、DPO)
- Other shipping zones include Japan (46/47 jurisdictions, excluding Okinawa-ken), Australia, Germany, Belgium, France, Poland, United Kingdom (4/5 regions, excluding British Army), Netherlands, Portugal (19/20 regions, excluding Azores), Canada, Mexico, Austria, Italy, South Korea, Czechia, Hungary, Slovakia, Spain (47 of 52 provinces, excluding Balearic Islands, Las Palmas, Santa Cruz de Tenerife, Ceuta, Melilla)
How about the duties&taxes?
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sanfurney is not responsible for these charges if they are applied and are your responsibility as the customer.
How to track my order?
Once your order is ready for shipping, you will receive a notification email from us which will include a tracking number you can use to check its status. We do not ship packages on weekends or holidays at this point. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.