Refund policy


Return Policy for the Contiguous United States

We do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come, please contact contact@sanfurney.com or via the contact page here. We can only process these requests within 30 days after delivery.

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Sanfurney may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Sanfurney will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

  1. The product will be shipped back to the customer at a shipping cost of $10 ; or
  2. The product will be recycled.

If you do not select one of the above options within 14 days of Sanfurney informing you that your return has been rejected, the product will be recycled.

Free Return Shipping - All orders shipped to the Contiguous United States (49/62 states exclude Alaska, Hawaii,American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands, APO、FPO、DPO) are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. 

Shipping charges selected at checkout are non-refundable. 

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact contact@sanfurney.com or via the contact page here.  Please take pictures of the defected, or wrong thing sent to you and attach them to the initial email with an explanation.

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product(s):

  1. please contact contact@sanfurney.com or via the contact page here.  
  2. After reviewing your return form, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact contact@sanfurney.com or via the contact page here.  

International Order Policy

All sales are final.  No returns will be accepted.  However, please feel free to contact us via email contact@sanfurney.com if you have any questions or if you receive a defective product.  Some exceptions will be granted on a case by case basis.

Contact us

If you start to return or there is a issue with the product, you can contact us at contact@sanfurney.com or via the contact page here.